Revolutionise your customer service delivery

service delivery

We have successfully completed over two million jobs for various South African insurers, retailers, financial institutions, and media companies since 2015. With our world-class services-as-a-service platform you too can make your job allocation, management, and completion processes so much better.

Jobs completed

%

Average cost reduction

%

Average satisfaction rating

Proud partners of…

Optimise service levels

 

We will help your business overcome the challenges that come with large-scale job management, reduce your overall cost-to-serve and fundamentally improve customer service levels.

 
service delivery

Seamless job requests

Integrate your business with our platform through API integrations. This empowers you to effortlessly submit job requests, enhancing turnaround time while minimizing capture errors.

Real-time status updates

Empower your customers with near real-time feedback on the status of their jobs. Our bespoke customer-facing interfaces puts the power in their hands, ensuring transparency and fostering trust.

Appointment compliance

We diligently monitor service provider appointment compliance and customer expectations. Significantly reducing frustration and unnecessary calls to you. Rest assured, we keep the process running smoothly.

Workload and workforce management tools

Equip your service providers with powerful tools to effectively manage their workloads and workforce. We optimise their resources so they can deliver exceptional service to your customers.

Efficient goods and materials procurement

We understand the importance of timely job completion. That’s why we enable service providers to collect required goods and materials without upfront payment. This ensures they have what they need to promptly and efficiently complete the job at hand.

Reduce costs

The 4-Sure platform gives comprehensive cost-saving solutions to optimise your cost-per-job. Gain access to premier goods suppliers, manage price lists, receive real-time quotes, and streamline your job management. 

Access to premier Suppliers

Unlock a network of trusted partner suppliers and gain exclusive access to the most competitive rates and lucrative rebates available. Maximise your savings while maintaining the highest quality standards.

Efficient price list management

Empower your business with cutting-edge tools that enable seamless management of your approved price lists. Set clear cost mandates for your service providers, ensuring transparency and control over expenses.

Real-time quotes and quantities

Stay ahead of the competition with our advanced platform, delivering instant bills of quantities and quotations from service providers operating in the field. Make informed decisions swiftly, saving valuable time and resources.

Streamlined job management

Say goodbye to the complexities of handling large-scale projects. Our solutions are designed to significantly reduce the efforts and manpower required to manage jobs effectively. Focus on your core business while we handle the rest.

Accelerated job turnaround

Experience faster project completion cycles with our streamlined processes. By optimizing every stage of the job, we minimize the end-to-end time for each task, ensuring greater efficiency and improved client satisfaction.

Fraud reduction

Our secure and robust systems and operational methodologies will help safeguard your business against financial losses and reputational damage as a result of fraudulent behaviours.

Algorithmic job allocation

Our advanced algorithmic system replaces manual job allocation, ensuring decisions are made based on agreed criteria. This eliminates human error and bias, enabling fair and efficient distribution of tasks.

Comprehensive job oversight

Gain a holistic “helicopter view” of every job, including its evidence and telemetry. Our powerful tools provide you with clear visibility, enabling you to closely monitor operations and quickly identify any irregularities.

Actionable insights and data

Stay ahead with our regular data reports and actionable insights. Our solution analyses patterns and detects anomalies or potential issues, enabling proactive problem-solving before they escalate.

Controlled direction-of-spend

Maintain control over expenditures and the goods suppliers you mandate. Our intuitive tools empower you to strategically manage the “direction-of-spend,” minimizing the risk of unauthorized expenses or fraudulent activities.

Unwavering transparency

Transparency is crucial in combating fraud. We ensure all parties have continuous access to information, fostering openness and accountability. This promotes trust and deters fraudulent behavior at all levels.

Adherence to policies and procedures

Stringent adherence to mandated policies and procedures is vital. Our system enforces compliance, ensuring service providers consistently follow established guidelines. Rest assured, standards are upheld diligently.

Real-time tracking

Our state-of-the-art systems will give you unprecedented ‘eyes on’ all your jobs – giving you and your customers complete transparency and peace-of-mind.

Mobile field technician app

Ensure seamless job execution by mandating the use of our mobile field technician app. Real-time updates and streamlined communication empower service providers to deliver exceptional service and enhance customer experiences.

Comprehensive job insights

Access valuable data and user-friendly dashboards that provide a comprehensive overview of every job. Stay informed and in control, effortlessly monitoring progress and making data-driven decisions.

Streamlined job management app

Streamline task coordination, scheduling, and tracking with our intuitive job management app. By making its use mandatory for administrative personnel, we eliminate inefficiencies, minimise delays, and boost overall productivity.

Access verified Service Providers

Enjoy the advantages of access to our nationwide pool of vetted and accredited service providers. We take the hassle out of sourcing and validation so that you can focus on your business.

Comprehensive training and accreditation

To ensure seamless operations and adherence to your established standards, we provide comprehensive training and accreditation to all our service providers. Equipped with the necessary knowledge and expertise in agreed operating procedures and cutting-edge technologies, they consistently deliver exceptional results.

Rigorous performance management

We actively monitor and manage the performance of all service providers. Through stringent evaluation processes, we ensure that only the very best remain on our platform, guaranteeing unmatched quality and reliability.

Extensive network expansion

Our dedicated team continuously sources, verifies, and onboards highly skilled contractors nationwide. Benefit from our extensive network of top talent ready to meet your specific requirements.

Enhanced soft-skills training

We provide additional training to our service providers on essential soft-skills. This empowers them to consistently deliver better service levels, surpassing expectations and creating positive client experiences.